A family in California posted a video to YouTube showing them being removed from a Delta flight after they were asked to give up a seat their son was using.
In the end, the family was booted from the flight and Schear says they had to purchase new tickets and find a hotel for the night.
The dispute centred on whether Mr Shear was allowed to put his toddler son on a seat he had originally purchased for his 18-year-old son, and whether the younger boy needed to be in a auto seat or sit on the lap of an adult. The situation was explained to a ticket agent, who said it would be no problem for the 2-year-old to use his older brother's tickets, and for the the four family members to be seated all together.
The incident came to light Thursday after the family posted video of the argument online. "The end result was we were all kicked off the flight".
"Then they can remove me off the plane", Brian said.
"Then it's going to be a federal offense", a crew member tells him. "You and your wife could be in jail and your kids will be in foster care".
"Wait", Schear says. "So we're gonna be in jail, and my kids are gonna be what?"
"So this is a federal offense", an agent said.
In the caption accompanying the video, Mr Shear wrote: "You will hear them lie to me numerous times to get my son out of the seat. That's not right", Schear responded.
The dispute started over whether Brian Schear could use the seat he had bought for his teenage son for his toddler and if the toddler was required to use a auto seat or could sit in an adult's lap.
In the video, Schear is told by airline personnel that he has to remove his two-year-old child in a auto seat from a seat he had purchased for his 18-year-old son. On its website, Delta recommends that parents buy a seat for children under 2 and put them in an approved child-safety seat.
Brian Schear said he and his family were not reimbursed for their trouble, either.
After flashing a thumbs-up, Schear then rises, saying, "We need someone to help with our auto seats, to carry them off". And honestly, we didn't contact them. "I'm just letting you know from this point on, this plane will not go anywhere until you guys choose to go".
In addition to paying them back for their tickets, Delta also issued a statement, saying, "We are sorry for the unfortunate experience our customers had with Delta, and we've reached out to them to refund their travel and provide additional compensation".
Congress held two hearings this week on airline customer service a response to the video of Chicago airport security officers dragging a 69-year-old man off a United Express flight to make room for crew members who were traveling for work. "That did not happen in this case and we apologize".
"I'm not a confrontational person. and when you're a mother and you have your 1-year-old and your 2-year-old and they threaten to take your kids away from you, I mean whether that's possible or whether that's, you know against the law, it just, it made my heart drop", she said.