Lexus tops United States poll for dependability again

A customer speaks on a mobile phone while passing a Lexus RX270 vehicle for sale inside a Lexus automobile dealership

Lexus tops United States poll for dependability again

Lexus is the most dependable vehicle brand for the seventh consecutive year in J.D. Power's annual survey.

Buick came in first in the mass market segment, with 116 reported problems per 100 vehicles, 10 less than in 2017.

Overall the study showed a 9 percent improvement in vehicle dependability from 2017, the first time the industry-wide score has improved since 2013.

Dave Sargent, vice president of Global Automotive at J.D. Power, said the findings show US consumers are generally satisfied with their cars.

"Strong dependability scores not only improve demand for used vehicles but also are a contributor to higher residual values", Jonathan Banks, Vice President of Vehicles Analysis and Analytics at J.D. Power said. The study measures the number of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher dependability. Porsche ranked a close second with 100 problems per 100 vehicles. That was good for third place overall and its third mass-market win in four years.

These are the 15 most reliable vehicle brands. The survey covers 177 specific issues collected into eight major vehicle categories, including exterior, features/ controls/ displays, seats, interior, the driving experience, audio/communication/ entertainment/ navigation, HVAC, and engine and transmission. Kia's No. 5 ranking is the brand's best-ever VDS performance.

Other brands showing sharp improvements include Kia, Nissan, Ford, and Dodge. Five segment awards go to General Motors models, including the Buick LaCrosse, Chevrolet Equinox, Chevrolet Malibu, Chevrolet Traverse, and the Chevrolet Silverado 1500. The study was conducted in the fourth quarter of 2017.

See the online press release at These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability.

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