Oates explained he was using a four-day guest pass and that his friend was a member at the gym.
L.A. Fitness said it is now "exploring potential training content and opportunities to better train our staff".
Oates continued to say that two policemen showed up at the LA Fitness to question them.
A black member of an LA Fitness gym in New Jersey was racially-profiled while simply trying to work out.
In a series of Facebook videos that went viral Tuesday, two black men were kicked out of an LA Fitness in Secaucus after an employee called police.
The first video shows Oates' friend walking from the gym area to the lobby after being told to leave the gym because he did not pay an admission fee, even though he is a paid member of the gym.
After entering the lobby, the man asked the front desk attendant to scan his membership tag. When the men ask the police officers what they did to deserve this treatment, the officials appear confused.
"It's really upsetting because I come here on a regular basis and I've been treated very well here have had no problems at all, so I' m actually kind of surprised that happened here it's obviously something that we wouldn't want to happen anywhere", said one gym goer. "(The LA Fitness employee did look at the computer screen that showed current member status and said nothing)", he wrote. Then the supposed manager is seen complaining to the cops, but the officers tell him that "filming is not criminal activity".
Executive vice-president of operations Jill Greuling says that "regrettably" its staff called the police rather than working to straighten out the matter.
LA Fitness said they have apologized to the current member and assured him that "he and his guests are welcome in our clubs at all times".
One person did scan but there was some discrepancy about the membership, and management wanted the person to leave, Miller said.
"We are now exploring potential training content and opportunities to better train our staff", LA Fitness said.
"The officers utilized their training and empathized with all involved to resolve the situation and protect all of their civil liberties", Captain Dennis Miller said in the statement.
The arrest sparked protests and an apology from Starbucks.
Starbucks CEO Kevin Johnson announced Tuesday that all stores will close for one day next month for "racial-bias education" classes.