With less than two weeks to go before the coffee chain closes stores nationwide to educate its almost 175,000 workers on how not to discriminate against others, Starbucks (SBUX) this week found itself apologizing for doing just that.
Less than two weeks before the coffee giant is expected to close all its stores for nationwide racial bias training on May 29, Starbucks is facing backlash again after one of its employees in La Cañada, California, used a racial slur on a Latino customer's order.
"Out of all the names they could've put on his coffees for "misunderstanding" him they decide to put 'beaner, '" Priscilla Hernandez told CNN.
Pedro, who didn't want to disclose his last name, said he ordered two cups of coffee in La Cañada Flintridge when he noticed the word "beaner" printed on his cup instead of his name. The company responded very meekly to the incident by offering the man a $50 gift card, which he said was an insult.
"This is not indicative of the type of experience we want our customers to have when they walk into our stores". "We asked for his forgiveness and we are working to correct this".
A spokesperson for Starbucks told INSIDER that "this kind of mistake is unacceptable". The barista had called the police after one of the black men asked to use the bathroom without making a purchase.
The person believed to be responsible was said to be a barista in her 20s, according to KNBC.
On May 29, Starbucks is shuttering all of its stores in the US and corporate offices for the racial-bias training.
Pedro's boss complained to the Starbucks corporate office saying that even if you couldn't understand "Pedro", there are many names you can put.