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Comcast has confirmed it is working on major outages nationwide. The website Down Detector has logged thousands of reports regarding the issue, with 65% reporting internet problems and 17% reporting a "total blackout".
Employees at Comcast in Centre County, Pennsylvania said there was nothing they could do for cable customers until their internal system is rebooted. Comcast said in the statement it believes other providers were also affected.
Many Xfinity customers say that Comcast's customer service phone lines crashed.
A major outage is affecting Comcast customers nationwide, including the Pittsburgh market. This is why Sony has not updated its status site, and its customer-service account on social media are telling people to check with their ISPs.